Our Policies
1. Ordering & Delivery
Scheduling your cards
When you place an order, you choose the date you want each card mailed. We prepare your card and mail it on schedule so it reaches your loved one at the right time.
Postal delivery
Once a card is mailed, delivery is handled by the U.S. Postal Service. We plan mailing dates to arrive on time, but we cannot control postal delays, facility mailroom processing, or delays to overseas and military addresses.
Your information
You are responsible for giving us a correct recipient name, mailing address, and any required ID number (such as an inmate or resident number). Please contact us right away if any information changes.
Pricing
Current prices are listed on our Pricing page. Prices may change, but changes never affect orders you have already paid for.
2. Cancellations & Refunds
Before your card is made
CONFIRM — G'S CHOICE
If you cancel before we begin making your card, you’ll receive a full refund. For bundles such as 5 Cards for $40, any cards not yet made can be refunded at the per-card bundle price ($8 per card) or rescheduled for another date.
After your card is made
Once we have started making your card, it is personalized just for you and cannot be refunded. We’re happy to change the mailing date if it has not been mailed yet.
Our mistakes
If we make an error — such as a wrong name, a misspelling we introduced, or a design that doesn’t match your order — we will correct and remake the card at no charge. Please let us know within 30 days of the mailing date.
How refunds are paid
Approved refunds are returned to your original payment method. Depending on your bank, they usually appear within 5–10 business days.
3. Cards Sent to Correctional Facilities
Every jail and prison has its own mail rules, and those rules can change without notice. We design our cards to follow common facility mail guidelines, but each facility makes the final decision about what it accepts.
If a card is rejected or returned
CONFIRM — G'S CHOICE
If a card is rejected or returned because of our error, we will resend it at no charge. If it is rejected because of incorrect recipient information or a facility rule, we will contact you, and we can resend it for the cost of the card and postage.
We are not able to refund cards that a facility rejects or holds after they have been mailed.
4. Forever Card™
A Forever Card™ is any of our cards with a QR code added that plays your voice, video, or photo message when scanned.
Your content
You must own or have permission to use any video, voice recording, photo, or music you send us. We do not accept content that is illegal, threatening, sexually explicit, or that violates someone else’s rights, and we may decline any message we believe is inappropriate.
How long messages stay online
CONFIRM — G'S CHOICE
Your Forever Card™ message stays available for as long as G’s Creative Card Designs is in business. If we ever need to stop hosting messages, we will email you at least 60 days in advance so you can save a copy.
Access to phones and the internet
Scanning a QR code requires a phone or device with internet access. Some correctional, care, and military settings limit device use, so your loved one may need to wait until they have access to view the message.
Removing your message
You can ask us to take down your Forever Card™ message at any time by contacting us.
5. Recurring Card Program (Facilities)
These terms apply to facilities and businesses enrolled in our Recurring Card Program. Full details are in the Enrollment & Order Packet.
- Unused cards: Unused cards from a monthly allotment do not roll over to the next month and have no cash or credit value.
- Extra cards: Cards above your plan quantity are $2.00 each. Optional upgrades, individual mailing, and postage are charged separately.
- Late changes: Please submit changes to recipients, card selections, personalization, or quantities as early as possible. Once production has begun, changes may not be possible and may result in extra charges or a new delivery date.
- Errors: If we make a production error that doesn’t match approved information, we correct and remake the card at no charge. Errors caused by incorrect or incomplete information from the partner may require a charge to remake.
- Cancellation: You may cancel with 30 days’ written notice. Orders already approved or in production remain your responsibility, and charges for completed or in-production orders are non-refundable.
- Automatic renewal: Your plan continues on your chosen schedule unless canceled. You’ll be notified before any pricing or term changes take effect.
- Recipient information: Partners are responsible for having permission to share the recipient information needed to fulfill their orders.
6. Privacy Policy
Information we collect
- Your name, email address, phone number, and billing information when you place an order
- Recipient names, mailing addresses, ID numbers, and important dates
- Personal messages, and any videos, voice recordings, or photos you send for a Forever Card™
- Basic website information, such as pages visited, collected through cookies
How we use it
We use your information only to prepare, personalize, mail, and support your orders, and to contact you about them. We never sell your information or your recipient’s information, and we never use it for unrelated marketing.
Who we share it with
We share information only with the services needed to complete your order, such as our payment processor, the U.S. Postal Service, and the service that hosts Forever Card™ messages. We may also share information if required by law.
Payments
Payments are handled by a secure third-party payment processor. We do not store your full card number.
Your choices
You can ask us to see, correct, or delete the personal information we have about you or your recipients. California residents have additional rights under California law, including the right to know what personal information is collected and to request its deletion. To make a request, contact us using the information below
Children
Our website is not intended for children under 13, and we do not knowingly collect their personal information.
7. Changes & Contact
We may update these policies from time to time. When we do, we’ll change the effective date at
the top of this page. Changes do not affect orders already placed.